Michael Norman


Former Airbus pilot looking for external opportunities.

London and South East

Michael.norman@myport.ac.uk 07775578541 Horsham, RH13 0NW

I am a critical thinker adept in balancing technical information with speed and accuracy, whilst using creativity to think outside the box when solving problems. Motivated by challenging and dynamic environments, I relish opportunities to adapt and prioritise, demonstrating strong leadership skills and the capacity to remain calm when under pressure. I am an enthusiastic and conscientious team-player with a strong ability to work both autonomously and collaboratively.





Problem Solving

Decision Making and Quick Thinking

Effective Communication

Customer Service

Crisis Management

Operational Efficiency



The University of Portsmouth

Criminology and Criminal
Justice Studies (BA), 2:1


The College of Richard Collyer, Horsham, 2008 -2010

A levels: 2Cs, 1D

The Forest School
Horsham, 2003-2008
GCSE: 1A, 4Bs, 6Cs



Airline Transport Pilot Licence (ATPL)

L3 Academy, Southampton UK:
Aug 2014 – Mar 2016
Integrated ATPL Course

Jun 2016 – Sep 2016
EASA A319/A320/A321 Initial
Type Rating


First Aider with St John Ambulance


Proficient in Microsoft Word, Excel, PowerPoint, Teams, Outlook & Social Media.

Full, clean driving licence.





Pilot (First Officer)

British Airways  | London, UK  |  Jan 2019 – Aug 2020

Flew a wide variety of short-haul domestic and European routes on a schedule airline network, operated by Airbus 320-series aircraft at both London Heathrow and London Gatwick.

·     Worked as part of a team to conduct the safe and efficient operation of the flight.

·     Made executive decisions regarding routing, fuel, loading and safety critical elements of the flight as second in command on board.

·     Managed the safe navigation of the aircraft, maintaining continuous and independent checks throughout the flight.

·     Delivered a high standard and application of skills to ensure a safe and critical flight path.

·     Remained calm and delivered thorough problem solving skills in a high-stress, high-pressure environment such as a technical or medical emergency.

·     Ensured correct flight planning and the subsequent briefing of all crew.

·     Supported the commander in the maintenance of a proper standard of crew discipline, conduct and personal appearance.

·     Delivered world-class service and professionalism in line with British Airways standards.


Pilot (First Officer)
Aegean Airlines  |  Athens, Greece  | Oct 2016 – Dec 2018

Flew a wide variety of short-haul domestic, European and Middle Eastern routes on a schedule and charter airline network, operated by Airbus 320-series aircraft.

·       Key responsibilities and skills as listed above.

·       Experienced diversity when working as part of a team in a multilingual and multicultural environment – where English was not the first language.


Aircraft Type Rating Qualification  |  Jun 2016 – Sep 2016
See Training & Qualifications section.


Flight Supervisor/Dispatcher
Aviator (Dissolved)  | Gatwick, UK  |  Apr 2016 – May 2016

Led a team to co-ordinate the safe, secure and on time departure of aircraft within a scheduled turn-around time.

·     Co-ordinated and managed multiple agencies and teams including airline crew, gate staff, fuel, catering, cleaners and central load control, within a time critical environment.

·     Delivered clear and concise communication, ensuring all teams were notified of the flight and its status.

·     Made decisions and solved problems in a dynamic setting, regarding safety, flight regulations and costs with speed and accuracy.

·     Completed safety critical calculations of mass and balance relevant to aircraft load, flight and type.

·     Followed multiple airline specific procedures, ensuring both the airlines needs and their customer needs were continuously met.

·     Completed reports and logs to company procedure with high attention to detail.


Sales Advisor
World Duty Free  |  Gatwick, UK  |  Jul 2013 – Feb 2014

·       Provided excellent customer service, communication and teamwork in a busy, multi-lingual environment.

·       Met sales targets of seasonal product promotions.

·       Trained new members of staff on in-house IT systems and the handling of payments.


First Aider
St John’s Ambulance  | May 2020 – Present

Part of a team that delivers first aid at crowd events such as Brighton Pride, The London Marathon and stadium sports. Additionally, hospital shifts are undertaken to assist medical staff in clinical and administrative roles. Hospital volunteering was increased to ease pressure on the NHS during the COVID-19 crisis.

Project Wingman  |  Mar 2020 – May 2020

Project Wingman saw airline crew from across all UK airlines, unite by profession to support our NHS staff during the COVID-19 crisis.

Volunteered at The Royal Surrey Hospital in Guilford, providing First Class lounges and service to allow NHS staff to unwind during and after their shifts.


Volunteering In Portsmouth
The University of Portsmouth  |  Sep 2011– May 2013

A member of the University volunteering committee specialised in organising and facilitating events in partnership with local charities. Provided support to young and vulnerable adults and respite for full time carers.

  • Aviation - Ground Based
  • Updated 2 years ago

To contact this candidate email michael.norman@myport.ac.uk

Contact using webmail: Gmail / AOL / Yahoo / Outlook