BENJAMIN SMITH
·       46 Ardingly Close, Ifield, Crawley, West Sussex, RH11 0AA

·       Bensmith2012@hotmail.co.uk

·       07814448716

PROFESSIONAL SUMMARY
I am a thorough professional with capabilities that extend well beyond normal expectations. Several years spent working in customer service and supervisory roles, combined with valuable experience as a First Officer flying across Europe, has led to me having an excellent and valuable skillset. I am a confident leader, comfortable with taking responsibility and delegating. My communication and teamwork skills are exceptional; I am relied upon to form a high performing, safety critical team on a daily basis, collaborating with multiple parties with differing requirements.

Aviation Qualifications and Experience
·       License: f(ATPL), A320/IR/PBN
·       Total hours: 736, 593 hours on Airbus A320
·       Frozen ATPL – Integrated ATPL course at L3 CTS Airline Academy
·       Airline Qualification Course: Normal to Normal Plus standard
·       Upset Prevention and Recovery Training
·       ME CPL/IR: First time passes
·       ATPL Theory Exams: 14 passes, 96% average
·       UK Passport

Employment History

Customer Delivery Driver
Tesco Plc 09/2020 – Current

First Officer
British Airways 02/2019 – Current
·       In this role I have developed into a highly competent First Officer.
·       I completed line training with a smaller than planned footprint and have been identified as being highly effective across a range of pilot competencies.
·       I have displayed a flair for customer engagement.
·       A number of non-normal scenarios have put well developed abnormal management skills to the test, with desirable outcomes.
·       Effective CRM, SOP adherence and capacity for commercial considerations mean I am able to drive a safe, cost effective operation that leaves a positive customer impression.

Cadet
L3 CTS Airline Academy 01/2017 – 10/2018, 01/2019-02/2019
·       With the L3 Airline Academy, I have achieved outstanding results in my ATPL exams, with a 96% average score across all 14 subjects.
·       I achieved first time passes on my CPL and IR skills tests, and consistently exceeded the required standard during my Airline Qualification Course.
·       My return to L3 yielded an A320 Type Rating, achieved on the minimum footprint.
·       Received the coveted “Graduate Pilot of the Year Award”.

Supervisor
Sainsbury’s Supermarkets Ltd Market Harborough 07/2015 – 12/2016, 11/2018 – 01/2019
·       As a Supervisor of the Customer Service department in a busy supermarket, I developed excellent customer service, teamwork and leadership skills.
·       I was delegated additional roles, including managing the department scheduling – a logistical task in which I delivered savings of up to 10% whilst preserving service.
·       I was recognised as having management potential.

Customer Service Assistant
Sainsbury’s Supermarkets Ltd Market Harborough 11/2013 – 07/2015

Waiter/bartender
Swatlands Restaurant, Oadby, Leicestershire 09/2012 – 11/2013

EDUCATION

Degree:
Middlesex University – June 2020

-BSc Professional Aviation Pilot Practice: First Class Honours

A Levels:
Robert Smyth Academy Market Harborough – Leicestershire 2015
A2 results:

-Government and Politics: A*

-History: A

-Mathematics: A

AS results:

-History: A

-Mathematics: A

-Government and Politics: B

-Physics: B

GCSE:
Robert Smyth Academy Market Harborough – Leicestershire 2013
-French: A*

-Biology: A*

-Chemistry: A*

-Physics: A*

-History: A*

-English Language: A*

-English Literature: A*

-Mathematics: A*

-Religious Studies: A

-Additional Mathematics FSMQ/A: B

-Design and Technology: B