BENJAMIN SMITH
· 46 Ardingly Close, Ifield, Crawley, West Sussex, RH11 0AA
· Bensmith2012@hotmail.co.uk
· 07814448716
PROFESSIONAL SUMMARY
I am a thorough professional with capabilities that extend well beyond normal expectations. Several years spent working in customer service and supervisory roles, combined with valuable experience as a First Officer flying across Europe, has led to me having an excellent and valuable skillset. I am a confident leader, comfortable with taking responsibility and delegating. My communication and teamwork skills are exceptional; I am relied upon to form a high performing, safety critical team on a daily basis, collaborating with multiple parties with differing requirements.
Aviation Qualifications and Experience
· License: f(ATPL), A320/IR/PBN
· Total hours: 736, 593 hours on Airbus A320
· Frozen ATPL – Integrated ATPL course at L3 CTS Airline Academy
· Airline Qualification Course: Normal to Normal Plus standard
· Upset Prevention and Recovery Training
· ME CPL/IR: First time passes
· ATPL Theory Exams: 14 passes, 96% average
· UK Passport
Employment History
Customer Delivery Driver
Tesco Plc 09/2020 – Current
First Officer
British Airways 02/2019 – Current
· In this role I have developed into a highly competent First Officer.
· I completed line training with a smaller than planned footprint and have been identified as being highly effective across a range of pilot competencies.
· I have displayed a flair for customer engagement.
· A number of non-normal scenarios have put well developed abnormal management skills to the test, with desirable outcomes.
· Effective CRM, SOP adherence and capacity for commercial considerations mean I am able to drive a safe, cost effective operation that leaves a positive customer impression.
Cadet
L3 CTS Airline Academy 01/2017 – 10/2018, 01/2019-02/2019
· With the L3 Airline Academy, I have achieved outstanding results in my ATPL exams, with a 96% average score across all 14 subjects.
· I achieved first time passes on my CPL and IR skills tests, and consistently exceeded the required standard during my Airline Qualification Course.
· My return to L3 yielded an A320 Type Rating, achieved on the minimum footprint.
· Received the coveted “Graduate Pilot of the Year Award”.
Supervisor
Sainsbury’s Supermarkets Ltd Market Harborough 07/2015 – 12/2016, 11/2018 – 01/2019
· As a Supervisor of the Customer Service department in a busy supermarket, I developed excellent customer service, teamwork and leadership skills.
· I was delegated additional roles, including managing the department scheduling – a logistical task in which I delivered savings of up to 10% whilst preserving service.
· I was recognised as having management potential.
Customer Service Assistant
Sainsbury’s Supermarkets Ltd Market Harborough 11/2013 – 07/2015
Waiter/bartender
Swatlands Restaurant, Oadby, Leicestershire 09/2012 – 11/2013
EDUCATION
Degree:
Middlesex University – June 2020
-BSc Professional Aviation Pilot Practice: First Class Honours
A Levels:
Robert Smyth Academy Market Harborough – Leicestershire 2015
A2 results:
-Government and Politics: A*
-History: A
-Mathematics: A
AS results:
-History: A
-Mathematics: A
-Government and Politics: B
-Physics: B
GCSE:
Robert Smyth Academy Market Harborough – Leicestershire 2013
-French: A*
-Biology: A*
-Chemistry: A*
-Physics: A*
-History: A*
-English Language: A*
-English Literature: A*
-Mathematics: A*
-Religious Studies: A
-Additional Mathematics FSMQ/A: B
-Design and Technology: B